We resolve our students' most frequently asked questions
If you can't find the answer to your questions, please contact us!
Can I stay in class with my child on the first day?
From the first day, we encourage students to enter class alone, so they can begin to create their own space with their new classmates. Furthermore, the presence of a parent alters the classroom dynamic.
Can I pay only half the month?
Payment options are: full monthly payment within the first 7 days of the month, individual class payments, and/or a 10-class bundle. A reduction in the monthly fee is only offered to new students who do not start at the beginning of the month (who will be charged a fee proportional to their initial enrollment at the center).
Should I bring my own mat for yoga, pilates, or workout classes?
You can bring your own mat, but it's not essential; the center has enough mats for all classes. We do recommend bringing a towel to cover the one you use for hygiene reasons.
What type of footwear do I need for training sessions?
At La Kinesfera, we train without shoes, as free-foot training is of utmost importance in our sessions. If footwear is necessary, we allow the use of shoes as long as they are exclusively for the activity and not worn outdoors.
Can I try a free class?
Of course! We invite you to try a class in any of the activities we offer at La Kinesfera, so you can experience firsthand the dynamics that interest you most and decide if it's a good fit for you.
My child has a disability. Can he or she attend La Kinesfera?
Our center respects diversity and offers various activities for students of all abilities. We can assess your needs to decide which one best suits your needs.
Do you have any family discounts?
We offer various discounts for families, such as the “adult(s) + child(ren)” package and the “siblings” (minors) package.
Do you prepare students for the conservatory entrance exams?
We have successfully prepared several students for the conservatory. We assess each case to decide if we can accommodate the needs within our schedule.
How does attending class with a voucher work?
The pass expires three months from the date of purchase. It consists of 10 sessions, and you can attend any of the classes (except yoga). However, it is essential that students using the pass arrive with advance notice (at least 24 hours in advance) to reserve their spot and confirm availability. If the class is full, the pass holder must choose another time and/or activity.
Is the monthly fee the same if the month has fewer classes due to holidays?
The monthly fee will not vary significantly if the month has one or two more classes, depending on the calendar, or one or two fewer classes if it falls on a holiday. Throughout the academic year, the average number of classes is balanced out between the longer and shorter months.
If the school closes for a month or part of a month, do I have to pay the full monthly fee?
In cases where the school closes by its own decision, clients will be notified in advance, and only the proportional portion of the month in which it is open will be charged. In other cases where we are forced to cancel classes on a weekday due to force majeure, the school will offer students the option of making up their classes.
Our customers' opinions
Don't hesitate to contact us if you have more information on a particular project. Do you have a more general question?